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FAQ

  • Busan CityPass is affiliated with partners who operate diverse areas such as sightseeing, experience, leisure, marine, performance, exhibition, tour, accommodation, transportation, F & B and others.
    We will reply promptly if you contact us through the affiliate inquiry menu.
  • We offer discount coupons that can be used in Busan area for Busan City Pass members.
    You can get various benefits by selecting the affiliate coupon at the bottom of the main page, presenting it at the affiliation.
  • Basic admission tickets can be refunded or canceled within 30 days.
    The products that specify the reservation date will be subject to separate cancellation and refund policies.
    Please refer to the cancellation and refund policy of the product page.
  • Busan City Pass can be used within 30 days from the date of purchase.
    No refunds, cancellations or re-use will be made after the expiration date.
  • Busan CityPass is available in multiple languages and local currency.
    You can change the language (Korean, English, Japanese, Traditional Chinese, Simplified), Currency (Korean Won, Dollar, Yen, Yuan, Euro) in the setting menu.
  • Some products such as performances, experiences, and marine activities, require reservations.
    You can make a phone reservation through contact number on the product page.
  • The product consists of a single item and a package.
    You can get more discount rate if you buy the package (BIG PASS, Theme pacakge) rather you buy items separately.
    You can get various promotional discount coupons provided by Busan CityPASS if you sign up.
  • All products in the Busan City Pass are subject to the lowest prices and up to 70% off.
  • 1.Android phone → Play Store → Search for "Busan City Pass" → Download & installation
    iPhone → iOS App Store → Search for "Busan City Pass" → Download & installation
    2.Main page ≡ Select menu login and sign up or SNS login
    3.Select a search box or category and search for product & select
    4.Select the number of people, choose options. Move to the shopping cart or choose payment
    5.Enter billing information, choose payment method and make a payment
  • When you present QR code at ticket office, your entry is permitted immediately or you need to exchange it with entry ticket.
  • If you have not used any item in the package or day pass, you can cancel or refund within 30 days after purchase.
    Partial cancellation or refund is not allowed if one item is used.
  • Bank transfer and various credit card payment options are available for Korean residents.
    We have a global pay system for foreign residents.
    Global Credit Card: VISA, MASTER, JCB, AMEX, UNIONPAY
    Global payment: PayPal
    Messenger Billing: Wechat
    Chinese Payment: Alipay, Tenpay
  • Please select the discount coupon offered by the Busan CityPass when you make a payment.
    Discount coupons can not be used in conjunction with other promotions.
  • To request a refund or cancellation please select the order you purchased history in the main menu and then select cancellation request
    (Please note that the refund process is subject to the rules of each applicable product. Please check the contents of the corresponding product page) If it is difficult to cancel within the system, please contact Pass & Trip Customer Center 051-923-9000.
  • You can check the QR code of the product in the purchased history of the main menu immediately after completing the payment.
    You can also save the issued QR code to your mobile phone.

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